Marcel Kramer

Creating value with GenAI in banking.

Marcel has worked the last 20 years in the banking industry and has seen first hand the transformational effect and opportunities of digitisation, automation and more recently GenAI in the industry. Although the sector is highly regulated and by nature conscious of risks, he has seen the sector embrace new technologies like GenAI to transform the customer experience, improve efficiency and ultimately reduce the risks of various business processes. In his current role as Tribe Lead Granular Reporting and Chief Data Officer Finance at ING he continues to look into transforming the way data is driving the finance and risk processes within ING and exploring the opportunities that GenAI offers to accelerate value creation.